We’re committed to making Facebook a safe and supportive platform for creators to build and engage with their community.
Today we’re sharing a few updates on these ongoing efforts – including new controls to help you more easily moderate comments, live chat support tests to troubleshoot account issues, and a webinar series on how to stay safe on Facebook.
Comment moderation controls
We’re adding more controls to help you manage the conversation around your content like blocking a user and new accounts they create, and improving how you hide unwanted comments on your posts. With the hide action now available next to each comment, you can quickly hide comments with one click and easily view all hidden comments in a single place by changing the comment filter view on your posts. For keyword blocking, you can now automatically hide comments with variations of words that use numbers, symbols, or different spellings. We’re also testing Moderation Assist, which - similar to Admin Assist for Groups - makes it easy to set criteria to automatically moderate comments on your posts, reducing how much time is spent on comment moderation. You can select from a list of rules to automatically hide certain types of comments on your posts such as comments with links, images, and more.
For creators that use Facebook Live to broadcast to their audience, we’re investing in additional comment moderation tools including profanity keyword blocking tools, suspending/banning controls and stronger comment controls. We’re also about to kick off a test for Facebook Live community moderation so creators can designate a specific viewer to moderate comments on their behalf.
Creator support
As we scale our investment in creators at all stages of their journey - with new creative expression and monetization tools – it’s also important that we’re providing support to creators in troubleshooting issues they face on the platform and in educating them on how to stay safe on Facebook.
We’ve begun a small test to provide support through live chat for English-speaking creators in the United States who do not already have an assigned relationship manager from Meta to help with questions they might have about Facebook or Instagram. Creators can access a dedicated creator support site when logged in through Facebook. There, they can chat live with a support agent for help on various issues ranging from status of a pay-out to questions about a new feature like Reels. This is just a small test for now, and as we expand, creators will receive an invitation on Facebook or Instagram to join the test and explore the new support experience.
On the Facebook App specifically, we’ve also started testing live chat help for some English-speaking users globally, including creators, who’ve been locked out of their accounts. This first test focuses on those who cannot access their accounts due to unusual activity or whose accounts have been suspended due to a violation of Community Standards. This will be the first time Facebook has offered live help for people locked out of their accounts.
As we prioritize proactive ways and resources to educate creators on how to stay safe on Facebook and Instagram and the tools available to them, we’re piloting Safety School - a trust and safety focused webinar where we are sharing some of the ways that Meta is working to keep our platforms safe and secure for creators. In this pilot, we cover policies, resources, and specifically the tools available around account security, impersonation and bullying and harassment. So far, we’ve connected with creators in more than 27 countries around this material, and we will be expanding this program and resources to more creators in the next year. To stay up to date on future Safety School webinars you may be able to participate in, please sign up to join our Meta for Creators Community.
